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Contra Costa County Office of Education

The CCCOE Financial System is the financial software package used by sixteen districts in Contra Costa County. The software vendor for this system is the Tyler Technologies Corporation. The CCCOE Financial System is the result of planning, implementation, support, and total collaboration efforts by The Contra Costa County Office of Education, many Contra Costa County school districts, and the Tyler Technologies Corporation.
 
The “Welcome to the CCCOE FMIS Kit” is now available to a new FMIS user to help get acquainted with this very robust solution. To access the Welcome Kit, please submit a ticket to the FMIS Help Desk. The kit contains valuable resources designed to help a new Financial System user find the information critical to becoming successful at their job. The first three (and most critical) resources are listed below.
The FMIS Help Desk Support System

The FMIS Help Desk Support System

The FMIS Help Desk Support System: https://support.cccoe.net. This is where users file support issues which are assigned to the appropriate members of the CCCOE Financial Systems Support Team for problem diagnosis and resolution. This is also where new Financial System account requests are made.
 
Note: You must have a valid FMIS Help Desk Account to use the FMIS Help Desk system. If you do not have an account, please call the support number (925) 942-3366 and we will create an account for you.
The FMIS Help Desk Support Line

The FMIS Help Desk Support Line

The FMIS Help Desk Support Line: (925) 942-3366. This is the call-in technical support line. A live technician will evaluate and either resolve your issue or assign the issue to appropriate CCCOE staff.
BUSINESS & ADMINISTRATION SERVICES CONTACTS

BUSINESS & ADMINISTRATION SERVICES CONTACTS

Title Name Phone Fax
Director, External Business Services Melissa Guzman (925) 942-3411 (925) 944-1698
TECHNOLOGY SYSTEMS CONTACTS

TECHNOLOGY SYSTEMS CONTACTS

Title Name Phone Fax
Director III, Technology Systems David Sanderson (925) 942-3462 (925) 256-4062
Database Administrator Karin Critoria (925) 942-3461 (925) 256-4062
Supervisor, System Support Trainer Marie Middleton (925) 942-3412 (925) 256-4062